Legal
Refund Policy
Last updated: 9 October 2026
Orders are paid from your 9socials wallet, and refunds go straight back to it. Most refunds happen automatically, with no ticket needed. This policy explains when.
1. Orders not fully delivered
If part of an order can't be delivered, that part goes back to your wallet automatically, rounded up to the nearest naira. You'll see it in your wallet history.
2. Cancelled or not placed
If an order is cancelled or couldn't be placed, the full price goes back to your wallet automatically.
3. Wrong or private links
If the link you gave was wrong, or the account or post was private, we can't refund what was already delivered or attempted.
4. Drops after delivery
Services with a refill period (shown on the service, like “30-day refill”) can be refilled from the order page during that period. Other services can't be refilled or refunded for drops.
5. Top-up problems
If you were charged but your wallet didn't go up, contact us with the payment reference and we'll fix it.
6. Withdrawals and deleted accounts
Wallet money is for orders and can't normally be withdrawn as cash. If you paid by mistake or were charged twice, contact us and we'll sort it out. If you delete your account, money left in your wallet is lost; we show you the amount and ask you to confirm first.
Contact
Questions about this policy? Visit our help page.